Printer Hardware
Ordering HP Printer Supplies
HP toner is available at other retail vendors such as Staples, Office Max, etc. Please make sure that if you choose to purchase toner from a vendor rather than directly from HP that the toner purchased is HP toner. Using non-HP toner or printer parts could void the printer warranty in the event a hardware issue is encountered.
This printer comes with a 4-year Next Business Day Exchange Warranty. This warranty covers both the printer and the second paper tray. For warranty support, call 1-800-334-5144 or go online to:https://support.hp.com/us-en/products/printers
Before contacting HP please have the following information ready:
Printer’s serial number:The serial number will be located on a silver sticker affixed on the back of the printer, also on a silver sticker affixed within tray 1 (left side).
Owner of the printer:Ohio Auditor of State Uniform Accounting Network
If you call HP you will receive the following voice prompts:
#1 Voice prompt: Short cut
- Reply: LaserJet
- Reply: M428FDW (for a multi-functional printer)
- Reply: M404DW (for a single functional printer)
